Find helpful answers to the most common Crafted Man FAQs about our leather goods, personalization, order processing, shipping, tracking, returns, and customer support.

What products does Crafted Man offer?

Crafted Man creates leather accessories for travel, work, technology, and everyday life. Our collection includes passport covers, wallets, card holders, luggage tags, cigar cases, travel journals, MacBook sleeves, Kindle covers, AirPods cases, camera straps, pen cases, bookmarks, keychains, car key covers, and other personalized leather goods.

What type of leather do you use?

The leather type can vary by product. Depending on the design, an item may be made from full-grain or top-grain leather. Please check the description and specifications on the individual product page for exact material information. Natural variations in color, grain, and texture are part of the character of genuine leather.

Can I personalize my order?

Many Crafted Man products offer personalization. Available options may include custom text, names, initials, designs, or engraving. Select your preferred personalization option on the product page and enter the required details before adding the item to your cart.

Can I change my personalization after ordering?

Contact us as soon as possible at hello@craftedman.com. We will try to help if production has not started, but changes cannot be guaranteed once a personalized item is being made. Please carefully check spelling, capitalization, dates, and other details before submitting your order.

How long does order processing take?

Our standard processing time is generally 3–5 business days before shipment. Personalized or complex orders may require additional preparation time. Delivery time begins after the order has been completed and dispatched.

Do you ship internationally?

Yes, Crafted Man supports international shipping to many destinations. Country availability, shipping methods, estimated delivery times, and final charges are shown during checkout. Delivery estimates can vary depending on the destination, carrier, customs processing, and local conditions.

How can I track my order?

After your order is dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow some time for the carrier to update the tracking status. If you do not receive the email or the tracking information is not updating, contact us for assistance.

What shipping options are available?

Standard and expedited shipping options may be available depending on your destination. The available methods, estimated delivery times, and final shipping charges will be displayed at checkout. Please visit our Shipping page for additional information.

Can I return a personalized product?

Custom-made and personalized products generally cannot be returned unless they arrive damaged, defective, or different from what was ordered. Other eligible unused products must meet the conditions in our Return & Refund Policy. Contact us before returning any item, as unauthorized returns might not be accepted.

Can I change or cancel my order?

Please email us as soon as possible after placing your order. We may be able to change or cancel it if production and shipping have not started. Orders cannot be canceled after they have been dispatched.

Can one order be shipped to multiple addresses?

A single order can only be shipped to one address. If you would like products delivered to different addresses, please place a separate order for each destination.

How can I contact Crafted Man?

Complete our online contact form or email hello@craftedman.com. You can also send a text message to +1 (909) 686-0929. When contacting us about an existing purchase, please include your order number and the email address used at checkout.